No internet

[ZelihaNur]

Hello, I’m having an issue with my internet connection. The internet light on my modem is not active, and I don’t have any WiFi connection at the moment. I am not a new customer. I have been using SkY broadband for a long time and this is the first time I have experienced such a problem Could you please help me? Best, 

zeliha

[Greenfingers001]

Hi there @ZelihaNur , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147