No internet

[heatherross]

For the last week my internet keeps dropping off and it is difficult to get reconnected when using the troubleshooting guide. I have sky glass so I am left without tv and the mobile signal in my house is rubbish so we are unable to get or make calls or get mobile data unless we stand at a specific window. This is an issue as I am a carer and need telephone access 24hrs a day and also work from home and need internet access. I would be grateful if someone could help or tell me how to speak to someone at sky to get this remedied. 

[Tom-W19]

Hi @heatherross 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147