No internet

[Gabby3]

The wire outside of my property was taken down by a tree due to the wind on 07/12/24 multiple calls to yourselves and it's still not back up and running. You have no care or consideration when I call for updates. All you tell me is we can't contact open reach and nor can you as the customer. 
I've explained I have an autistic child at home that has a routine film to watch and how this is causing an upset. 
You still inform me there is nothing you can do "we have to wait"

[TimmyBGood]

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@Gabby3 wrote:

 All you tell me is we can't contact open reach and nor can you as the customer. 

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Unfortunately both those statements are correct.  Openreach is not a public facing company and has intentionally limited communication channels with its client ISPs, intended to prevent BT from leveraging a competitive advantage through BT Group still owning Openreach Ltd.