Your WiFi tests are a load of rubbish

[Marcus1111]

Says I'm connected, clearly not the hub just has red lights. This utterly pathetic

[GD1]

@Marcus1111   You're not addressing Sky customer services via the community, this is mainly customer helps customer.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.