I've had no internet for over 2 days since upgrading to the new fibre network with the new router supplied by sky. I work from home so have already lost 2 days wages along with the prospect of no internet over the Xmas period. Spent over 4 hrs on the phone over the last 2 days and it's still not fixed with no end In sight. Asked if I can go back on the old network and router and been told " no, now you have switched you cannot go back as the cables have been cut " anyone help? Been told it's a software open reach issue with no idea when it will be fixed? Was told tonight it Could be 24 hrs could be 92hrs or longer. 😞
