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Discussion topic: No internet

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This message was authored by: Knoxy64

No internet

The Internet has been more off than on for the past 6 days. All checks have been done and everything is as it should be .....it just keeps cutting out 

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This message was authored by: Chrisee

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Knoxy64 if the Sky hub shows it is losing connection ( see https://www.sky.com/help/articles/hub-lights-explained-start) and the Service Checker in the My Sky app isnt showing ghst Sky are aware of an issue affecting your line call them to report the issue.

 

Unfortunately the very heavy rain and high winds will mean loads of people will have similar issues so it msy be sometime before Openreach can che k your line.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Lindacollier

Re: No internet

this was two weeks ago 

This message was authored by: TimmyBGood

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Lindacollier 

 

Yes, it was, and the next named storm is likely to affect many addresses tonight.  That doesn't mean regular faults don't happen as well.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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