No internet

[Sonialice]

My Internet light is red on router and no connection but power and WiFi green and voice no light I have switched on and off and not working???????? And sky saying there testing system not working how does that help me

[Tom-W19]

Hi @Sonialice 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147