No internet

[pomsquared]

Internet suddenly gone off. No lights at all. Using 4g, on your site says no issues in this area. So bit confused 

[TimmyBGood]

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@pomsquared wrote:

on your site says no issues in this area. So bit confused 

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That bit of text is perpetually misleading because it's referring to the absence of a wider outage affecting multiple users, and absolutely doesn't rule out a failure in an individual circuit to a particular address (which is most often what's actually happening)

[TimmyBGood]

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@pomsquared wrote:

No lights at all. 

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Note that this would typically suggest a power supply issue or complete Hub failure rather than an external problem.