No internet

[Carol108]

My internet went down suddenly last night and nothing I do is sorting it. It's been 12 hours so far 

[Highlinder]

@Carol108 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.