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This discussion topic has been answered Discussion topic: No internet

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This message was authored by: juraj+juras

Message posted on ‎18 Jun 2024 05:12 PM

No internet

Hi there my internet is down all day in NG10 area. Anybody have a same problem?? 

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This message was authored by: cookiemonsteruk Answer

Message posted on ‎18 Jun 2024 05:16 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@juraj+juras 

 

Doesn't seem to be a widespread outage in the area

 

Do you have any means of calling sky

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎18 Jun 2024 05:16 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@juraj+juras 

 

Doesn't seem to be a widespread outage in the area

 

Do you have any means of calling sky

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: juraj+juras

Message posted on ‎18 Jun 2024 05:21 PM

Re: No internet

I called them. The internet is down all day. I have a engineer visit Thursday. I have a sky glass and I can't watch anything till Thursday 

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This message was authored by: cookiemonsteruk

Message posted on ‎18 Jun 2024 05:25 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@juraj+juras 

 

Do you have an external freeview aerial you could use in the meantime . Afaik know there should be a uhf coaxial input

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: TimmyBGood

Message posted on ‎18 Jun 2024 05:32 PM - last edited: ‎18 Jun 2024 05:35 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more
@juraj+juras wrote:

 

 I have a sky glass and I can't watch anything till Thursday 

Well, that would be the implication of choosing to use a streaming television service.

 

As @cookiemonsteruk indicates, Glass has a DTTV tuner.  To get that to activate you'd need to switch off the Glass WiFi (or disconnect ethernet) and have an aerial attached: in a strong Freeview area an indoor antenna might be enough.

 

Glass will also work with a suitably fast cellular internet connection, but be aware of the significant data volume which would be consumed.

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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