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Discussion topic: No internet

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This message was authored by: Adelina3

No internet

No internet , every night same , it is just dropping off and on !!! It is annoying 

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This message was authored by: Chrisee

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Adelina3 if the internet light on your hub is going amber when you lose connection its a line issue and while after midnight it could simply be maintenancecwork if you lose connection before that it could be a line fault. Lots of intermittent issues caused by the recent heavy rain so run thecconnection test innthe My Sky app which works over a mobile connection itvwill intially show you tge result of the last rdgular test ignore thst and click through to run the test again if it tells you there is a known fault in your area then sorry you have to wait until that gets fixed. If it doesnt call Sky when their lines open to report the issue.

 

If tge internet light stays green the issue is in your home probably with eifi interference.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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