No internet

[Cwe]

Good morning, we have had an engineer to the property on Wednesday, as internet went down on Monday. No issues in the property. Next door 52 had internet engenner up the pole and that's when my issues have started. With the wind the cable that runs from the pole to my house is very low. I explained to sky that I have a loop recorder fitted in my chest and the box runs on broadband to send info to the hospital. They said someone would call me back but no one has. We have been told that Openreach will be to us by Tuesday but my concerns are A my loop recorder and the cable is very low 

[Chrisee]

@Cwe You can try talking to Sky to see if they can prioritise your issue but given Openreach do not work on domestic lines over weekends or holidays I am not sure quite what Sky can do To help,Inam escalating your post to I can see the Sky team who support the forum who should be in touch soon to offer you a private chat session to see what they can offer. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Cwe.