Broadband dropping and telephone crackle

[davierh]

Not sure how  to get this sorted, we have a crackle on the telephone line and the broadband drops at least 5 times a day, an engineer visited the house and fitted a new main socket and all was well for 2 weeks.

Had another engineer call on Monday and confirmed there was an issue and that a openreach engineer would be out on Wednesday to fix the issue. The openreach engineer and said there is no issue with the line or broadband, even though you can hear the crackle, we have even bought brand new phones thinking it may be them, but that did not change or fix the crackle.

What can I do to get this resolved.

Richard

[Addie15]

Hi there,  @davierh. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147