No internet

[Jessica32]

My internet isn't working. I've ran tests on sky and it said there was an issue with broadband but when it ran the tests it said everything was ok. The internet light on my router is orange and the rest are green 

[Highlinder]

@Jessica32 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Jessica32.

[Mr+Flibbles+86]

We are still looking to help you @Jessica32. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks