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Discussion topic: No internet

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This message was authored by: CallmeBJ

No internet

I had a power down in order to facilitate an new electricity meter. I had switched off the router to make sure it was not on when the power came back on I have switched on the router, it connects but there is 'no internet'. 
I have tried to power off and on but the problem exists. 

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This message was authored by: jamesn123

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

Hi @CallmeBJ 

Are you on FTTC or FTTP? If FTTP what lights are showing on your fibre ONT?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: CallmeBJ

Re: No internet

My connection is FTTC. Thank you for trying to help. Eventually the router seemed to clear itself, much to my relief. What options are there when this occurs (it is sure to happen again)?

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