No internet

[Keith+Pitt]

Still no internet in the G61 gave up calling Sky as getting nothing but excuses and offers to take out more expensive subscriptions said no why would I when the one I have doesn't work to say they are useless is an understatement 

[caesarome]

@Keith+Pitt 

If a reboot of your broadband hub doesn't kick it back into life then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:

https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Keith+Pitt]

Internet connection in G61 area of Glasgow still shocking working not working cmon sky sort it out still no mention of compensation either for lost services 

[Daniel0210]

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@Keith+Pitt wrote:

working not working 

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@Keith+Pitt 

Auto compensation only applies for a full loss of service.

This link explains the OFCOM agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband fault.
◽️There is no automatic compensation for shorter outages.
▫️Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.