No internet

[Nikhil369]

My broadband has been down for the last couple of hours, and I have no internet connection. I’ve already restarted the router, but the issue persists.

Could you please check if there is an outage in my area or advise on the next steps to restore the service?

[David1012]

I have exactly same problem BS1

[Wendy164]

Same here! No connection 

[Daniel0210]

@Nikhil369 @David1012 @Wendy164 
When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.