No internet

[Enidkay]

Im at Pontefract. Still down! Everytime i reset the lights go from amber to non existent 😝

[RobbieP84]

Hopefully everything gets sorted soon for all 

[Jane4772]

I'm in cheshire too

[RobbieP84]

Im in Pontefract too, nothing happening with my Internet connection 

[Christy12341]

My WiFi has finally come back on hopefully everyone's is back up and running 

[nathanpric3]

Just gone down in Neath, South Wales. Orange lights of doom on the router. What's the point in Sky offering a WiFi checker if it doesn't do the one thing it claims to?🙄

[C20]

Im in Suffolk. No connection here either 

[Jane4772]

Back on now

[RobbieP84]

Did it come on automatically or did you turn it off and on again 

[Christy12341]

It just come back on automatically my phone and tv just reconnected 

[Jane4772]

Came on automatically.

[DWells27]

Mine came back on automatically after roughly 45 minutes. I dint think resetting helps as it seems to me like an update, so turning off is not really advised. Just sit tight and im sure it will come back on soon

[nathanpric3]

Mine came back on temporarily and has dropped again. No WiFi & no Sky Glass TV as a result. Sky apl says WiFi is all connected fine - clearly not. Paying all this money for an unreliable service🫠

[RobbieP84]

Ive had information back from sky saying its a problem outside of my property so it looks like an open reach problem 

[Daniel0210 · Accepted solution]

All

When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.