No internet

[Andysol]

Got up this morning and no TV or internet

[Daniel0210 · Accepted solution]

@Andysol 

Any overnight maintenance has almost certainly finished now so …

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[Andysol]

Sky saying we have to wait no TV phone or Internet has the box has no power but saying it's all working how do I go about complaining has only add in for 22 days this is why I left virgin bit saying we have to wait

[Andysol]

Then we get a text saying its working but it is definitely not working at our end

[GD1]

@Andysol   I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

If youn meant to reply you need to use the reply button within the thread not create a new one.