No internet

[Gareth8282]

We can not get any internet connection it the house at all we are going to change provider if this is not sorted out asap

[Daniel0210]

@Gareth8282 

Threatening to change providers is irrelevant here as we are customers like you.

For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[Chrisee]

@Gareth8282 would it not be better to find out why there is no connection before threatening to leave which by-the-by doesnt get you any more help? If there isa line issue then switching to another isp using the same line is pointless.

Numerous possible reasons for a lost connection. If the connection has been down for at least an hour run the Service Checker in the My Sky app over a mobile connection as it can tell you if Sky know about an issue affecting your line or run you through some checks before booking an engineer to check your line.