No internet

[Ehab2]

Hello, my internet is not working. My Openreach ONT device has the LOS light completely off, which means there is no fibre signal coming into my property.

As a result, my Sky router shows the Internet light off. I have already checked the fibre cable and restarted both the ONT and the router, but the issue persists.

Please run a line test and raise a fault with Openreach. I may need an engineer to come and repair the fibre line. Thank you.

[Rchaggar]

Same here in HA3

london area

[Ehab2]

what is the solution now ?

[CG261]

Same here in OX4, Oxford area 

[barmey]

My Internet/WiFi been dropping out persistently for two days, ever since I called sky to upgrade. Too much of coincidence. I'm doing this check on 4g as router flashing orange light. I've tried all the usual troubleshooting to no avail 

[Daniel0210]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. You don't receive advance notification of this from Sky or Openreach. Hopefully it'll be back up and running before 7am.

[barmey]

It's been happening day and night I'm afraid. 

[caesarome]

@barmey 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.