No internet

[CFEENEY4]

I had sky full fibre installed on Friday afternoon but I now have had no internet connection since then 

I've contacted them & a customer advisor promised me that I would have it back by the end of the day 

it's now two days & yet I still haven't got any internet 

I have contacted Sky many times only to be told that they are going to fix it asap

But nothing has fixed

Shall I cancel my subscriptions with Sky?

[Emma69]

Ive been the same. I was told to upgrade to fiber last week. Told it would be better and my Internet would be fantastic etc and today, nothing! I have no Internet/broadband and sky are useless. They cant get an engineer out to me until Tuesday evening. Im fumming!! 

[Daniel0210]

@Emma69 

An engineer appointment in two working days is good. Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.