No internet

[jackobye]

The internet suddenly failed at approx 17:30. the connection wizard keeps asking to unplug and reconnect cables but this does nothing. A communication van drove away from the nearest box to us at the roughly same time. Is some work being done and if so, why wewre we not informed?

[GD1]

@jackobye No one here would know if any work is being done and the network operator would not inform anyone of any planned or unplanned maintance.

To expect to be told by any ISP is wishful thinking.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Daniel0210]

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@jackobye wrote:

A communication van drove away from the nearest box to us at the roughly same time. Is some work being done and if so, why wewre we not informed?

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@jackobye 

We won't know. We're customers like you. Sky / Openreach don't knock on doors to inform customers of any problems. 

For a ‘no broadband’ issue, if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[jackobye]

Thanks for the response. I posted thinking this was Sky support as the links indicated that. I'm  expecting customers to answer my questions. I have tried all the obvious and now have an engineer coming out. Will be rid of sky s as soon as possible.