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Discussion topic: No internet

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Avatar for Haileyra
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This message was authored by: Haileyra

Message posted on ‎14 May 2025 01:12 PM

No internet

The power light and WiFi light are lit green, however the "internet" light is not lit at all. 

 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎14 May 2025 01:16 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Haileyra 

 

You would need to call sky to notify them

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Haileyra

Message posted on ‎14 May 2025 01:30 PM

Re: No internet

Gone through all the steps. Even reset the router. 

No luck. Fun times. 

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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎14 May 2025 01:33 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Haileyra 

 

We can escalate directly to sky to save you the hassle

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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This message was authored by: Haileyra

Message posted on ‎14 May 2025 02:03 PM

Re: No internet

Have an engineer booked. 

tbanks for the help. 

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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎14 May 2025 02:26 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Haileyra 

 

Great news. When do they come?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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