No internet

[Hew2]

No internet connection.  Power green, WiFi green, no internet light. Have done all the diagnostics twice. Have done power down twice. Sky App says no problem, so I don't trust it.

[GD1]

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Hew2]

Thanks, but no fix. I suspect a problem with connection to the house, and nothing I can do ( it was all working fine and just dropped). Sky are impossible to contact, so I give up.

[caesarome]

@Hew2 

What was the result of the broadband line test you ran ?

[Kelly12345y]

I think it's down everywhere. It says online it could be days. I couldn't get through to a human either 

[IronMaiden75]

Iv also been having the same issue this evening in Bedfordshire, 3 green light but no internet, iv also tried all the diagnostic tests and had the same results as yourself. 

[Kelly12345y]

I have 2 lights now. It crashed at 6:30. It so annoying I need this to be able to work. So many people are posting on Facebook that they have the same problem. But I cannot speak to anyone at Sky. Awful service again.