No internet

[Sarah1014]

I have done all the tests and checked my line (which says all fine) but we have no internet. This has been going on for days

 The sky q is constantly dropping out of connection so all the mini boxes stop working and need resetting several times a day. 

we've had the same router for years so could we need a new router? 
also says not a secure connection 
please help 

[Tom-W19]

Hi @Sarah1014 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147