No internet

[DoyleC98]

Diagnosis checker says there's no connection for WiFi or Sky Q but when going to test the signal it's apprently fine?? Which is it?? - Derbyshire - S41

[Tom-W19]

Hi @DoyleC98 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.