@Jane0329
That means unfortunately the router is broken
You could try another electric socket to rule out the wiring but likely you'll need to call sky for a new router
Contact sky on 150 from your sky landline or
Follow the link and choose need more help
https://www.sky.com/help/home/
If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland
----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
