0

Discussion topic: No internet

Reply
Avatar for ghuds4816
Level 1 icon
What's this?
This message was authored by: ghuds4816

Message posted on ‎22 Mar 2024 06:56 PM

No internet

I’ve had no internet all day. 
the power light and WiFi light on my router are green but the internet light is red. My sky app is telling me everything is fine but I can't connect to anything. 
any ideas?

Report post
Post 1 of 3
284 Views
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎22 Mar 2024 07:31 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 3
269 Views
0 Likes
Reply
Avatar for Rob2a
Level 1 icon
What's this?
This message was authored by: Rob2a

Message posted on ‎22 Mar 2024 07:39 PM

Re: No internet

I have exactly same problem with hole day, when I checked status in my area it's showing everything is ok, when I diagnose my connection is telling I should book engineer and pay 15£ extra because of weekend.Sky should fix problem not try to charge you extra 

Report post
Post 3 of 3
263 Views
0 Likes
Reply
Reply