Discussion topic: No internet

This message was authored by: LanaTan · ‎04 May 2023

The service did not work. The engineer noted after installation that it would take some time to activate. A day passed, I registered, I see the payment, but the service does not work. The bot runs in circles, there is no correct answer.

This message was authored by: LanaTan · ‎04 May 2023

I understand that the only thing left is to try to contact the service during business hours. If anyone has any ideas or advice, please write to me. I thank everyone for their concern and answers

This message was authored by: Highlinder · ‎04 May 2023

@LanaTan If your service was not fully activated yesterday. Then it needs to be reported to find out when this is supposed to happen,

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Kevin-7248 · ‎05 May 2023

Engineers installing these things shouldn't just be noting your installation isn't activating properly, they should be flagging for further investigation and / or another resolution.

Incompetence at its best...

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Sky Glass 65”
Sky Fibre 500 WiFi Max
Been a sky customer through the ages from before HD boxes were a thing! When sky was a box you had to wind up to work 

This message was authored by: LanaTan · ‎08 May 2023

You were right. Huawei hub needed replacement

This message was authored by: Kevin-7248 · ‎08 May 2023

@LanaTan Did they swap it for their own brand openreach ONT or have they simply replaced it with another huawei box?

••••¥¥¥¥•••••¥¥¥;••••••¥¥¥¥
Sky Glass 65”
Sky Fibre 500 WiFi Max
Been a sky customer through the ages from before HD boxes were a thing! When sky was a box you had to wind up to work 

This message was authored by: LanaTan · ‎08 May 2023

It is another huawei box

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