No internet today 5 Sep2026

[Sue2912]

We've had no internet since around lunchtime today. My daughter lives nearby and although theyre With Vodafone not Sky they've had no internet today either. This can't be a coincidence!  I've checked local service outages but it's not bringing anything up but there's clearly a fault. 

[caesarome]

@Sue2912 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.