No internet since thursday.

[AngryUpset]

I've had no internet now since thursday. I booked an engineer but now it says there's a problem in my area.

I just want to know when it will be fixed!

[Daniel0210]

@AngryUpset 

You'll have to call Sky and see if they've had an update from Openreach.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

[AngryUpset]

Do you have a direct number I can call please. The numbers on the website just go round in circles and end up with "there is nobody to take your call, please call..." 

This is getting really frustrating, as it's been almost a week now and I've not been able to talk to anyone.

[Daniel0210]

@AngryUpset 
You can call Sky free by dialling 150 from your Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.