No internet signal last 3 days

[Ingrid1981]

Hello, today is Monday, 09.05, and since Saturday, have no internet signal at my home. 3 day already. Can it could be fix? I tried the app and nothing. And I wanna know, if I will have some discount coz my internet doesn't works and I cannot use it 😡

[Daniel0210]

@Ingrid1981 
If you haven’t already try this link
https://www.sky.com/help/servicestatus/broadband
or they sometimes update their Twitter account
https://mobile.twitter.com/skyhelpteam?lang=en

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).