@Emma414 it is likely that while connecting to the hhub's wifi the laptop's network IP settings are incorrect so it is trying to use settings the hub does not accept. Make sure the laptop's settings for the Sky connection are set together get the settings automatically from the router.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
