No internet same time everyday

[WelshGamer]

Every single day between 1-3 in the morning i have no internet and were im a streamer i stream roughly 12 hours aday from 6pm to 6am and i cant seem to continue my streaming schedule with my internet constantly cutting  out its been happening now for a week straight 

[peter-marlow+1966]

This as many people  have  put on here before  I think is when  maintenance  is done  I believe as less people  are on line, there are other people  who have committed  on this on here before 

[Chrisee]

@WelshGamer while you can lose connection for periods overnight when equipment is taken down for maintenance that is comparatively rare. However if you are still on a copper connection the DLM equipment in the cabinet serving your line automatically monitors your connection if it detects changes it will reset the parameters around the time you report which  will cause a brief loss of connectivity.

There are other housekeeping tasks Sky do overnight so unfortunately you cannot guarantee your streams will be continous. As mentioned thiese essential tasks are done overnight to inconvenience the fewest users 

[WelshGamer]

Sorry for the late reply I had the fibre line put and there wasn't any outages at all I check that out straight away I always do and having the gigabit internet I still have issues such as not having the correct download speed on multiple devices and also struggling to even connect from time to time

[peter-marlow+1966]

To welshgamer

Ok that's  strange  I have had my gigafast download  since January this year  and have not had any issues at all sorry you are having  these  problems, if you have not already  done so ring sky and talk to an advisor, when you ring and the message  says it's  sent you a link would  you like to use  it say no and you  will  get to talk to an advisor. I have always  done  it and got through  to someone  hope this helps you