No internet or voice light

[Donna140]

My router has no internet or voice lights sometimes the internet one flashes orange but the sky app is telling me there is no problem detected!!

I've tried turning off, resetting, unplugging the cables and replacing makes no difference.

any advice?

[caesarome]

@Donna140 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

[Goldengirl+73]

I'm having same problem. Says everything is fine and no known problems in area