No internet on broadband

[Jebun]

My sky broadband is not connecting to my internet at home. All the lights are green, apart from the internet light which appears orange. I cannot connect to the internet on my phone or laptop, and there is still a dial tone on my phones so there must be an issue with the modem. Any help or advice would be greatly appreciated, thanks 

[Highlinder]

@Jebun  How long has your internet been down for? Is it around 1 hour or is it less?

[Jebun]

Been down since this morning, tried resetting the modem and unplugged wires and reconnected them, but no luck 

[Highlinder]

@Jebun Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.