No internet light, solid orange voice light. No internet connection- HELP!

[Bee49]

Checked service status and ran tests via the app and its saying its all fine but i have no internet connection on any devices. Ive unplugged, restarted and checked all connections and still nothing!
Im working from home so this is causing a lot of chaos. Any one able to advise or help?

[Highlinder]

@Bee49  How long has the connection been down for?

[cookiemonsteruk]

@Bee49 

What area are you in ?

What broadband package do you have, fttc or fttp

[Bee49]

Thank you both @cookiemonsteruk @Highlinder 

I ran the test prior and everuthing was showing has connected and okay. I have just redone it and its now listed as an outage in my area (Salisbury). 

Fingers crossed this is resolved quickly! 

[Bee49]

ps @cookiemonsteruk @Highlinder  the connection has been down for over an hour now and has only just been flagged as an outage. Its saying it may take a couple of days to fix! I am sure there a many more people currently scracthing their heads! 

[Highlinder]

@Bee49  Yeah this is why we asked how long it has been down as sometimes it does take around an hour to get the checker and broadband test to see a issue.

[cookiemonsteruk]

@Bee49 

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@Bee49 wrote:

ps @cookiemonsteruk @Highlinder  the connection has been down for over an hour now and has only just been flagged as an outage. Its saying it may take a couple of days to fix! I am sure there a many more people currently scracthing their heads! 

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And no doubt there will be a deluge of new posts for us to deal with after people return home from work

I would advise if you haven't done so is contact sky to log the issue in order to be elligible for auto compensation