No internet in Oxford area.

[Miltiadis]

Since this morning that I woke up ,there is no internet in Oxford area. I have tried everything-restarting the router, changing cables , following the steps that your site suggests and still nothing. I am working from home and I need the internet. Fix it asap! Also ,you AI chat bot for customer service is useless. Use actual people instead.

[GD1]

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@Miltiadis wrote:

Since this morning that I woke up ,there is no internet in Oxford area. I have tried everything-restarting the router, changing cables , following the steps that your site suggests and still nothing. I am working from home and I need the internet. Fix it asap! Also ,you AI chat bot for customer service is useless. Use actual people instead.

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You're not addressing Sky and posting "Fix is ASAP" won;t actually do anything!

Working from home i'm afraid doesn't give you priority when there is a fault you are after all on a domestic service with the SLA it entails set by the network operator openreach.  

Have you run this test? https://www.sky.com/servicechecker

[Miltiadis]

I am not addressing Sky? Isn't this the SKY community? Also, I am VIP for over 7 years with Sky and lately they have messed up so many times and whenever I try to contact them they always use bots instead of actual people! I am fed up beyond imagining !

[kpingvin]

Same thing here. I ran the service checker which says the router has no power which obviously **bleep**. I tried resetting it through the UI, the reset button, I tried unplugging all cables - still nothing. The most infuriating thing is that the service checker "Everything's fine. It might be slower but you can always upgrade your package" How about giving me the service I'm paying for?

[Miltiadis]

I am getting the same messages as you over and over. It is frustrating....The worst part is that we get no replies.

[GD1]

@Miltiadis  This is a customer helps customer forum, so as advised you're not talking to Sky.  VIP status is irrelevent outages occur regardless

Have you followed the steps provided?

[Miltiadis]

I have followed every single step the assistance of AI bot chat  has shown me(currently using mobile data) . Still nothing. Myself I ahve even unplugged, plugged again ,changed cables  and of course ,yes I did turn the router on and off.... Still nothing.