No internet in B65

[Soundprint]

hi, I did not get the internet for almost a day.

is it any outages？

and I had restart the hub many times.

please check and help to fix.

post code, b65

[Daniel0210]

@Soundprint 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

The first thing to do is check to see if there are any outages in your local area via this link https://www.sky.com/servicechecker

If there isn't try running the line test here

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection. Once completed, if it reports back that all is good click on 'broadband' to run an updated test.

If you get amber or red you need to follow the on screen instructions.

Feedback

[Tkrur]

Hi, also in b65 and no Internet since at least 7am,

Make app says they are aware of an issue in our area.

[Tkrur]

MYSKY* not make, stupid autocorrect

[Soundprint]

over 12 hours no service.

may I ask for compensation from sky?

[Daniel0210]

@Soundprint 

No not yet. The following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

There is no such scheme in place for customers in the Republic of Ireland.

[Tkrur]

Still down for us in b65

[Soundprint]

x2.....my child cannot play mobile game  , I need to order them to eng, math exercise.

perhaps need to learn Spanish tomorrow. 

[Soundprint]

hi, the service has been down for 2 days already.

Should I tel to complaint and how to ask for compensation?

if the network is still no service in New year, I need to travel 1.5 hours to office for  work.

[Daniel0210]

@Soundprint 

If you haven't done so already you should call Sky and ensure they are aware of the outage. The automatic compensation scheme is outlined in my earlier post.

[Tkrur]

After some investigation, the issue is caused by a car accident smashing into the green cab on a road in the area, which has took a few people out..... estimates sounds like open reach engineers will repair around 3rd January possibly.... but not 100% how true or accurate that is as heard that 3rd party

Not ideal but at least an update

[Daniel0210]

@Tkrur 

A near destroyed green cabinet is not likely to be fixed in 2 working days imo (discounting tomorrow being a bank holiday). 

[Soundprint]

I just phoned to sky, the answer is also the same, earliest resume on Friday.

but don't make big hope for this.

[Soundprint]

thanks superuser.

I also understand the staff need to enjoy holiday.

anyway, happy new year 2025.

[RachEvo]

Still no Internet in B65. Been off since the 29th. Telephoned and was told the same re the box being damaged in Blackheath. Hopefully back on by Monday as I work from home and need a good connection.