12 Sep 2023 10:27 AM
My Internet isn't working. The amber light is showing on the hub. I've tried every option the online troubleshooting pages have to offer but I keep going round in circles....it's infuriating.
Is there an actual contact number to call so I can speak to somebody????
12 Sep 2023 10:29 AM
@Gillbod40 wrote:My broadband is not working I have reset my hub numerous times power light is green and so is wifi light green but no internet light on the hub or voice light not showing have also done the checks it says you can't see my hub how do I get intouch with sky
Are you in Edinburgh? - there's apparently an outage at the local telephone exchange. If you call Sky there's a recorded message to say they're working on it
12 Sep 2023 10:32 AM
No.
I'm in Birmingham (B68) but thanks anyway.
12 Sep 2023 10:42 AM
Service working here in EH4
12 Sep 2023 10:44 AM
My connection is back online - fingers crossed it remains stable and the issue is starting to be resolved for all soon (Edinburgh EH4)
12 Sep 2023 10:50 AM
Same here in EH10 🎊
12 Sep 2023 11:25 AM
Does anyone have a contact number for the broadband help desk?
12 Sep 2023 12:20 PM
EH12 looks like it's still down. I got a text at 11:00 to say it was all fixed and my router has all green lights but still no WiFi 😕
I've reset it, still nothing and called the number on the text to let them know I'm still having issues.
WFH isn't happening today, hope we all get compensation!
12 Sep 2023 12:57 PM
EH14 seems to be back up and running.
12 Sep 2023 01:02 PM
EH4 seems to be up and running aswell
12 Sep 2023 01:14 PM
Just my phone working still no internet even though the green lights are all green on the router
12 Sep 2023 01:21 PM
I have the same problems in KA2 . Also connection keeps dropping out.
12 Sep 2023 01:43 PM
Mines been down in DE14 for close on 2 hours, apparently an area outage
12 Sep 2023 01:45 PM
It's been a outage since this morning my phone is working but no actual internet even though router lights are all green now
11 Apr 2024 12:45 AM
My router not working off tune it off and back on still not working
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