@Tasha951 Are all the lights on or off on your hub? have you rant the test here https://www.sky.com/servicechecker
Once you report terh fault you need to be aware the SLA is 2 working days to fix from the date of reporting it. Working from home gives this no priority.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
