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Discussion topic: Inconsistent wifi signal

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This message was authored by: NickR85

Inconsistent wifi signal

I am having trouble with an inconsistent wifi signal in our kitchen/sunroom where our second Sky Stream puck is. I have WiFi max on Gigafast. The signal drops out resulting in the Sky Stream in that room not working. How do I go about getting a wifi booster? Thanks.
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This message was authored by: TimmyBGood

Re: Inconsistent wifi signal

Posted by a Superuser, not a Sky employee. Find out more

@NickR85 wrote:
How do I go about getting a wifi booster?

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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