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Discussion topic: No internet due to an Amber light on the Voice

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This message was authored by Christopher271 This message was authored by: Christopher271

No internet due to an Amber light on the Voice

All of the lights on my router are green except for the voice light which is amber. Everything connects to the WiFi but there is no internet when you try and use it. 
I've rebooted the router and reset all cables but the voice light is still amber and no internet.

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This message was authored by GD1 This message was authored by: GD1

Re: No internet due to an Amber light on the Voice

Posted by a Superuser, not a Sky employee. Find out more

@Christopher271   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Christopher271
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This message was authored by Christopher271 This message was authored by: Christopher271

Re: No internet due to an Amber light on the Voice

Yeah tried that a couple of times but everything comes back green.

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