28 Dec 2024 11:08 AM
All of the lights on my router are green except for the voice light which is amber. Everything connects to the WiFi but there is no internet when you try and use it.
I've rebooted the router and reset all cables but the voice light is still amber and no internet.
28 Dec 2024 11:10 AM
Posted by a Superuser, not a Sky employee. Find out more@Christopher271 First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
28 Dec 2024 11:20 AM
Yeah tried that a couple of times but everything comes back green.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion