Discussion topic: No internet connection
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Message posted on 01 Sep 2026 10:11 AM
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No internet connection
Got my new hub last week and was connected on Wednesday 26th August. All was working fine up until yesterday morning (Monday 31st August) when i woke up and the WiFi was down. The power light on the front was green. The internet light was off. The WiFi light was green. And the voice light was amber/orange. I reset the hub and the internet light and voice light didnt come back on. Only the power and the WiFi light were green.
Called up Sky and they said there's an issue with my phoneline which i highly doubt because my WiFi was working fine for 3+ years since i've lived in my property through another provider. Sky agent advised to hard reset the hub by holding in the reset button until the lights flash which made no difference. Next they said will send someone out to look at the problem but when will that be? I need internet connection for work so this is rather frustrating as it's still not working.
Anyone else experiencing the same issue?
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Message posted on 01 Sep 2026 10:18 AM
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Re: No internet connection
Does an engineer visit show there for you:
https://www.sky.com/ordertracking
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Sep 2026 10:23 AM
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Re: No internet connection
Nope just says activation date and hub delivery.
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