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Discussion topic: No internet connection

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This message was authored by: Jam23

No internet connection

Got my new hub last week and was connected on Wednesday 26th August. All was working fine up until yesterday morning (Monday 31st August) when i woke up and the WiFi was down. The power light on the front was green. The internet light was off. The WiFi light was green. And the voice light was amber/orange. I reset the hub and the internet light and voice light didnt come back on. Only the power and the WiFi light were green.

 

Called up Sky and they said there's an issue with my phoneline which i highly doubt because my WiFi was working fine for 3+ years since i've lived in my property through another provider. Sky agent advised to hard reset the hub by holding in the reset button until the lights flash which made no difference. Next they said will send someone out to look at the problem but when will that be? I need internet connection for work so this is rather frustrating as it's still not working.

 

Anyone else experiencing the same issue?

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This message was authored by: caesarome

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Jam23 

Does an engineer visit show there for you:

 

https://www.sky.com/ordertracking

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This message was authored by: Jam23

Re: No internet connection

Nope just says activation date and hub delivery.

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