No internet connection

[Richard354]

Hi,

I returned home last night having been away for a few days to no internet. I've tried resetting the box twice, followed the instructions twice (disconnecting the wires and reconnecting) then resetting the box but nothing has worked. The internet has always been fine where the router is placed. The internet light is red, wifi light is green and voice light is red. 

I have come to another house with wi-fi and run the Sky online diagnostics which say everything is fine but it doesn't appear to be in that I can't connect anything to the internet in the house.

Any help would be appreciated,

Thank you,

Richard

[caesarome]

@Richard354 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.