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Discussion topic: No internet connection

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Avatar for MilenaS
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This message was authored by: MilenaS

Message posted on ‎28 Nov 2025 12:55 AM

No internet connection

No broadband more than 30 mins keep reset the box and even turn off the power but no connection run the health check on my app it says all ok but all house no internet signal?!

what the matter? Please check from your side thanks

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎28 Nov 2025 01:02 AM

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

Firstly, have a read of this posting on scheduled broadband maintenance;

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847

Also, check there are no current outages in your area;
https://www.sky.com/servicechecker
If not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

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