No internet connection

[HelpNeededNow]

Internet keeps dropping out on a regular basis. There are flashing red lights on the router but the online checker says everything is fine. Service is incredibly unreliable as this happens at least once every month

[JimM1]

@HelpNeededNow Say what you have from the link below. You can also run the check at the same time from the link...

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start