No internet connection

[Andrewmarcia]

No internet connection/ tv not working

[JimM1]

@Andrewmarcia You can run the service checker to see if the condition is known to sky via a mobile device, is the hub indicating it is offline.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

https://www.sky.com/servicechecker